1.1. Protection of Privacy
Paga recognises the importance of protecting the privacy of all information provided by users of our platform. This statement is meant to affirm our utmost respect for your rights to privacy.
1.2. Uses of Information
Paga collects personally identifiable information that we use to:
- - provide our services and supporting customer support
- - profile Paga users and administer Paga pre-paid accounts
- - resolve disputes, collect fees and troubleshoot problems
- - prevent potentially prohibited or illegal activities and enforce our User Agreement
- - customise, measure and improve our services
- - customise and improve the layout of our website
- - compare information for accuracy and verify with third parties
- - update our databases and provide user support
1.3. Sharing of Information
Save as provided hereunder, Paga does not share your personal information with unauthorized persons and adequate safeguards have been put in place to prevent unauthorized access and to ensure confidentiality of your personal information.
You acknowledge that by using the Paga services, some of your personal information will be passed on to any person whom you receive Paga money from, or send Paga money to, and will be available to any third party involved in the operation of the service including without limitation, Paga Stars and partner banks.
1.5. Account Monitoring
You accept that Paga shall have the right to monitor your account usage and may disclose personal information to local enforcement or investigative agencies or any competent regulatory or governmental agencies to assist in the prevention, detection or prosecution of money laundering activities, fraud or criminal activities.
1.6. Paga Employee Obligation
Paga employees who handle personal information are under an obligation to treat it confidentially and may not disclose it to third parties. Paga employees are also responsible for the internal security of the information. Employees who violate Paga's privacy policies are subject to a range of disciplinary actions.
1.7. Submitting Information Through Paga
Any person submitting information to Paga through our platform may be granted access rights to that information. Paga has developed systems that enable access and correction of information submitted to it.
Paga will give you 1 month notice of any changes, with the changes taking effect once the 1 month notice period has passed. The 1 month notice period will not apply where a change relates to the addition of a new service, extra functionality to the existing services or any other change which we believe in our reasonable opinion to neither reduce your rights nor increase your responsibilities. In such instances, the change will be made without prior notice to you and shall be effective immediately upon giving notice of it.
If you do not accept any change, you will be required to close your Paga prepaid account, otherwise you will be deemed to have accepted it. Any closure of account still renders you liable to Paga for any liability incurred by you prior to closure.
Should you send us correspondence including emails and letters, we will retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Paga to you. The rationale for this retention is to keep records of our relationship, measure and improve customer service and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
1.10. Questionnaires & Surveys
From time to time, Paga may offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of information collected will be explained in detail in the survey itself. If we collect person identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Paga is committed to managing customer information with the highest standards of information security. We use computer safeguard such as firewalls and data encryption, enforce physical access to our buildings and files and only authorise access to personal information to only employees who require it to fulfil their job responsibilities.
The security of your Paga prepaid account also rests on the protection of your PIN. You should not share your PIN with anyone and no employee of Paga will ever ask you for either of these so any email or correspondence requesting for such information should be treated as unauthorised and suspicious and forwarded to firstname.lastname@example.org.
Should you share your PIN with any third parties, such third parties will have access to your account and your personal information and you may be responsible for any actions taken using this information. In the event you suspect a third party has gained access to your PIN, please log into your Paga profile, change it and notify us straightaway.